At The House of Diamonds, your 100% satisfaction is our number one priority, and we strive to provide you with an exceptional experience, and the most beautiful fine jewellery that will last you a lifetime. If you are not satisfied for any reason, simply exchange or return the item within 7 days.


If for any reason you are not satisfied with your purchase, you may return the unused item in its original condition within 7 days.


  1. All items must be returned in their original condition, without scratches or signs of wear, and must not be resized or altered in any way.
  2. Products that have been worn, damaged or altered are not refundable, and will be returned to the customer at their expense.
  3. Free gifts that were included in the purchase must also be returned.
  4. Diamonds and other items that included a Diamond Certificate must be returned with the original Certificate. If the certificate is not included we must deduct the price for the certificate, from the amount being refunded.
  5. Engraved items are non-refundable.
  6. Clearance items are not refundable.
  7. Gift Cards, Vouchers are not returnable.
  8. Custom made jewellery is not returnable.


If you have any questions please contact our diamond and jewellery consultants at, or call us at +6012-205 3029.