At The House of Diamonds, your 100% satisfaction is our number one priority, and we strive to provide you with an exceptional experience, and the most beautiful fine jewellery that will last you a lifetime. If you are not satisfied for any reason, simply exchange or return the item within 7 days.
If for any reason you are not satisfied with your purchase, you may return the unused item in its original condition within 7 days.
- All items must be returned in their original condition, without scratches or signs of wear, and must not be resized or altered in any way.
- Products that have been worn, damaged or altered are not refundable, and will be returned to the customer at their expense.
- Free gifts that were included in the purchase must also be returned.
- Diamonds and other items that included a Diamond Certificate must be returned with the original Certificate. If the certificate is not included we must deduct the price for the certificate, from the amount being refunded.
- Engraved items are non-refundable.
- Clearance items are not refundable.
- Gift Cards, Vouchers are not returnable.
- Custom made jewellery is not returnable.
If you have any questions please contact our diamond and jewellery consultants at firstname.lastname@example.org, or call us at +6012-205 3029.